Privacy Policy
This Privacy Policy explains how Zhangjiagang City BENK Machinery Co., Ltd. collects, uses and protects personal information when you visit BENKPM.COM, submit an inquiry, request a quotation or communicate with our team.
1. Who we are
Zhangjiagang City BENK Machinery Co., Ltd. is the data controller for the personal information described in this policy.
- Address: No.20 Huatang Road, Economic Development Zone (South District), Zhangjiagang City, Jiangsu Province, China
- Email: KPM@BENKPM.COM
- Telephone: +86-512-58961463
- Mobile / WhatsApp: +86-15950962426
2. Information we collect
We may collect information that you provide directly, information generated when you use the website, and information received through service providers.
- Inquiry and quotation information: name, company name, email address, telephone or WhatsApp number, country, product requirements, message content and the page from which an inquiry was submitted.
- Private website messages: name, email address and message content submitted through the website comment form. These messages are not published; they are stored privately and sent to our sales team by email.
- Business communication: correspondence, technical requirements, drawings, specifications and quotation history.
- Technical information: IP address, browser type, device information, referring page, approximate location derived from IP address, pages viewed and interaction events.
- Cookie and consent information: your cookie choices and related consent records.
3. How we use information
- Respond to inquiries and prepare quotations or technical proposals.
- Provide product information, technical support, after-sales service and requested documentation.
- Maintain business records and manage customer relationships.
- Measure website traffic and advertising performance where consent has been provided.
- Protect the website, prevent abuse and maintain security.
- Comply with applicable legal and accounting obligations.
4. Legal bases
Where applicable law requires a legal basis, we rely on one or more of the following: your consent; steps requested before entering into a contract; performance of a contract; our legitimate interests in operating and improving our business; and compliance with legal obligations.
5. Sharing and service providers
We do not sell personal information. We may share information with service providers that help us operate the website, receive inquiries or communicate with customers. These may include web hosting and infrastructure providers, email and form providers such as Wufoo, analytics and advertising services such as Google, and professional advisers or authorities where required by law.
Service providers are expected to process information only for the purposes for which it was shared and according to their own contractual and legal obligations.
6. International transfers
Our website and service providers may process information in countries other than your country of residence. Where required, we use appropriate contractual or legal safeguards for international transfers.
7. Retention
We retain inquiry and business records for as long as necessary to respond to the request, maintain the business relationship, meet legal or accounting requirements and resolve disputes. Website analytics and consent records are retained according to the settings of the relevant service provider and our consent tool.
8. Security
We use administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your rights
Depending on your location, you may have the right to request access, correction, deletion, restriction or portability of your personal information, to object to certain processing, or to withdraw consent. You may also have the right to complain to a local data protection authority.
To exercise a right, contact KPM@BENKPM.COM. We may need to verify your identity before responding.
10. Cookies
We use cookies and similar technologies as described in our Cookie Policy. Non-essential analytics and advertising technologies are disabled by default and activated only when you accept the relevant cookie category.
11. Children
This website is intended for business and industrial audiences and is not directed to children. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy when our services, legal requirements or data practices change. The effective date at the top of the page will be updated when changes are made.
13. Contact
Questions about this Privacy Policy or our data practices can be sent to KPM@BENKPM.COM.